Terms and conditions

This document outlines the full terms and conditions for Twiggys Hair Training Academy. Please ensure you have read and fully understand the information that is detailed below. Upon booking a training course, workshop or purchasing a product, you are agreeing to the terms and conditions detailed below. 

Booking a course or workshop

When booking your course please ensure you can attend the course on the date and at the venue stated. All courses and workshops booked are strictly nonrefundable or transferable. A booking fee or full payment must be made to secure your place on any workshop or training course. If a booking fee is made, then the remaining balance must be paid before the commencement of any training taking place. Please always provide a correct name, email and contact number when booking any training course or workshop. Any failure to attend the course on the day, will not be refunded or credited. It is your own responsibility that your own insurers will cover you for any training courses you partake in.

All booking fees and course fees are strictly nonrefundable or transferable.

Twiggys Hair Training Academy reserves the right to cancel or reschedule training courses and workshops in exceptional circumstances and will notify students at our earliest convenience. In the rare case this was to happen you will be offered an alternative training date or a full refund.

When training courses require cases studies to be completed, this applies to all our hair extension training, you will be given 12 weeks to do so. You will not receive your certificate until your case studies are reviewed and passed by your tutor.

If you have any special requirements, please email us at [email protected] a minimum of 14 days prior to your course date and Twiggys Hair Training Academy will do everything we can to accommodate you.

Twiggys Hair Training Academy reserves the right to refuse access to a course or request students to leave a course if aggressive or abusive behavior is to take place towards a team member, tutor or other students. Everyone’s safety is our main priority, and we have a no tolerance policy for such behavior.


It is the customer sole responsibility that the correct name and postal address is given when placing an order. Twiggys Hair Training Academy accept no responsibility for external agents or postal delays. However, if this was to happen, please contact us at [email protected] and we will do everything we can to resolve this issue.

We do not offer exchange of products. Unwanted items must be returned in original condition and original packaging for a refund to be issued. Training kits are strictly nonrefundable and are part of your training course material.

Return address: 9 to 10 Heworth Road, Washington, Tyne & Wear, NE37 2PY


All payments are taking through a secure network. Once a booking fee or full payment is received you will receive a confirmation email alongside all your up-and-coming course information. All booking fees and payments are strictly nonrefundable.


We offer you the following payment options:

  • Pay in 3 installments
  • Pay later in 30 days

Please read Klarna full terms and conditions before selecting this option for payment. Klarna terms and conditions can be found here.


Visit Us

Twiggys Hair,
9-10 Heworth Road,


NE37 2PY

Contact us  



Open Hours

M-F: 9.30am – 5pm